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Return Policy

Smiling man and woman exchange a package beside an aircraft in 19191, an image for the return policy at This House of Books, the community-owned independent bookstore and tea shop in downtown Billings, Montana

We want you to be happy with your purchase but we understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.

In-Store Sales

  • You may return or exchange any book or non-book item, excluding loose tea, in its original condition, and with the original receipt for a full refund within 30 days of purchase. 
  • If you no longer have your original receipt, a return may be approved for exchange or store credit by the General Manager (or designee) for a store credit equal to the current price of the item.
  • Special order items that are not usually carried in the store may be accepted for return or exchange at the General Manager's (or designee's) discretion based on an evaluation of how likely we will be able to sell the item.

Online Sales

  • You may return or exchange any book or non-book item in its original condition for a full refund (excluding shipping cost) within 7 days of receiving your order. Non-Book items must also include all original tags and/or packaging.
  • Without a receipt/invoice, a return may be approved for exchange or store credit at the manager's discretion and only at the current value of the book. Please contact us for details
  • For all returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
  • Special order items that are not usually carried and have been ordered specifically at your request may not be returned.
  • If you receive your order and find an item to be missing, incorrect or damaged, please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.